We here at Ghostery are no strangers to customer satisfaction tools. UserVoice and GetSatisfaction are exemplary web products that really make taking care of updates, concerns, and feedback a snap. Ghostery is set to find their widgets, monitor them, and allow our users to disable them if they want. For those of you that are unfamiliar with them, GetSatisfaction’s “feedback tab” widget looks like this:
And UserVoice’s looks like this:
Errr… Well, they look kind of the same. That’s probably because UserVoice and GetSatisfaction are in neck-and-neck competition with each other. We decided to look to the GhostRank numbers (thanks to those of you that opted in!) in order to see which of their widgets was more prevalent across the web:
60-day sample period.
Apparently, GetSatisfaction is winning the customer service widget race… for now. We’ll run another report in a few months and let you know how things are shaping up for them!